Legal
Privacy Policy
This Privacy Policy explains how PT. Metaseti Digital Indonesia ("Metaseti", "we", "our") collects, uses, and safeguards personal information when you visit our website or engage with our services. We handle personal data in line with Indonesia's Personal Data Protection Law (Law No. 27 of 2022, "UU PDP").
Last updated · June 5, 2026
Information we collect
Information you provide. Our website has no accounts or server-side database. When you use the contact form, it opens your own email app with a message pre-addressed to info@metaseti.com, or hands your message to WhatsApp — you choose whether to send it. When you do, you may share details such as your name, email address, phone number, company, and the contents of your message. You can also email, call, or message us directly.
Information collected automatically. We do not run analytics, advertising, or tracking technologies on this site. As with any website, our hosting and content-delivery providers may record standard technical information — such as your IP address, browser type, and the pages requested — in server logs used to operate and secure the site.
How we use your information
Respond to enquiries, send proposals, schedule consultations, and fulfil contracts you have entered into with us.
Operate, secure, debug, and improve our website and services.
Send service updates or product news only where you have asked us to. You can opt out at any time.
Comply with applicable legal obligations and enforce our terms.
Legal basis for processing
Under UU PDP, we process personal data on the basis of your consent; the performance of a contract or pre-contract steps you have requested; compliance with a legal obligation; or our legitimate interests in operating and securing our business, balanced against your rights and interests.
Sharing your information
We do not sell your personal information. Because our contact form uses your own email client and WhatsApp, any message you send through those channels is handled by your email provider and by WhatsApp (Meta Platforms) under their own privacy policies. We also rely on a small number of service providers — such as our website hosting and content-delivery providers — who process limited data on our behalf under contractual safeguards. We may disclose information where required by law or to protect our rights.
Your rights
Subject to UU PDP, you have the right to access, correct, update, or delete the personal data we hold about you, to object to or restrict its processing, to withdraw consent, and to obtain a copy of your data.
To exercise any of these rights, contact us at info@metaseti.com. We will respond within a reasonable timeframe and within any period required by law.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.
Security
We apply administrative, technical, and physical safeguards designed to protect your information from unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is fully secure, but we work to use commercially reasonable measures to protect your data.
International transfers
Some of our service providers — including email and WhatsApp (Meta Platforms) — may process data outside Indonesia. Where personal information is transferred internationally, we take steps to ensure it receives a level of protection consistent with UU PDP and this Policy.
Cookies
This site does not use analytics, advertising, or tracking cookies. Only strictly necessary cookies that may be set by our hosting or content-delivery provider are used. See our Cookie Policy for details.
Children's privacy
Our services are not directed to children under 18, and we do not knowingly collect their personal data. Under UU PDP, processing a child's personal data requires verified consent from a parent or guardian. If you believe a child has provided us with information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.
Contact us
Questions about this Privacy Policy or our data practices can be sent to info@metaseti.com or to PT. Metaseti Digital Indonesia, Jakarta, Indonesia.